How do I access a shared mailbox in Outlook?

After reading this article students, faculty, and staff should be able to:

  • Access a shared mailbox in Outlook for both Mac and Windows Operating Systems



This article applies to existing shared mailboxes.  To create a shared mailbox, see How do I create a shared mailbox?

Outlook for Mac

  1. In Outlook for Mac, select the Tools menu and then Accounts.
  2. In the window that appears, select your Exchange account and click the Advanced… button.
  3. Click the Delegate tab. In the section named “People I am a delegate for:“, click the + button.
  4. The Select User window will appear. Type in the name of the shared mailbox in the text box.
  5. For Outlook 2011, click the Find button. Select the desired user from the search result list that appears and click OK.
  6. For Outlook 2016, press Enter. Select the desired user from the search result list that appears and click Add.
  7. Click OK to close the accounts window. After a brief period, the shared mailbox will appear as a folder in the View list on the left side.


Outlook for Windows

  1. Go to Control Panel and select Mail (32-bit).
  2. Click E-mail Accounts.
  3. Click on your user account (email address).
  4. Click Change.
  5. Click More settings...
  6. Click the Advanced tab.
  7. Click Add
  8. In the “Add Mailbox” window, type your Resource####.
  9. Click OK.
  10. Click Apply and OK.


Apple Mail

  1. Open Apple Mail.
  2. Click Mail from the Menu bar.
  3. Select Add Account.
  4. Click the Radio button for the Exchange option.
  5. Click the Continue Button.
  6. Type the Name of the Shared Mailbox.
  7. Type the E-mail Address of the Shared mailbox.
  8. Type your NetID Password.
  9. Click the Continue Button.
  10. Configure Exchange Continued
  11. Type a Description of the Mailbox, (you can use its name here as well).
  12. Type
  13. Type your NetID Password.
  14. Type the Exchange servers address, “”
  15. Click Continue.
  16.  At the account summary, click Continue.
  17. Select the Options you wish to sync and click Done.



Keywords: Outlook, shared, mailbox, Mac, Windows, Apple Mail

Last Modified: 6/19/2017