G Suite Support

How To Configure Mail Clients using IMAP for Gmail Mailboxes

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After reading this article students with mailboxes on Gsuite should be able to configure their Outlook client using IMAP. IMAP (Internet Message Access Protocol) is an email protocol used for retrieving and storing incoming mail sent over SMTP.

  1. Open Control Panel and click “E-mail Accounts….”. Click “New” to create a new profile. Select “Manual setup or additional server types” as shown below and click Next

  1. Select “POP or IMAP” and click Next.

  1. In the POP and IMAP account settings page, fill in the information below:
  • Your name: This will be your display name
  • Email address: This will be your primary UConn email address in the format FirstName.LastName@uconn.edu.
  • Select the Account type as IMAP.
  • Incoming mail server: imap.gmail.com
  • Outgoing Mail Server (SMTP): smtp.gmail.com
  • User Name: This will be your primary UConn email address in the format FirstName.LastName@uconn.edu.
  • Password: Your Google account password

Select “Remember password” and click “More Settings”

  1. Your email address should auto-populate in the General tab

  1. Click the Outgoing server tab and select “My outgoing server (SMTP) requires authentication” and “Use same settings as my incoming mail server”

  1. Click the Advanced tab and update the following:

Incoming mail server (IMAP): 993

                        Use the following type of encrypted connection: SSL

                        Outgoing server (SMTP): 587

Use the following type of encrypted connection: TLS

  1. Click OK and then Next. Ensure the Test Account Settings complete successfully and click Finish

For more information on the configuration: https://support.google.com/mail/answer/7126229

 

How do I use Google Drive with Office files?

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After reading this article students, faculty, and staff should be able to:

  • Move files created in Office to Google Drive to allow for easier sharing and simultaneous editing

 

Move Office files to Google Drive

Files created using Office products, including Word, Excel, and PowerPoint, can be uploaded to Google Drive and then edited in Drive using Google Docs, Google Sheets, and Google Slides.  The files can also be shared with other users and edited simultaneously.  To upload an Office file to Google Drive:

  1. Login to Google Drive.
  2. Click New > File Upload.
  3. Browse your computer and choose the file you wish to upload to Google Drive.
  4. Your file will be uploaded to your My Drive.  From here you can open and edit the document in Drive.

 

 

Keywords: Office, files, upload, Google, Drive, edit, Google Docs, Google Sheets, Google Slides,

Related Articles: How can I share files with Group members in Google Drive?

Last Modified: 7/17/2017

How can I share files with Group members in Google Drive?

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After reading this article students, faculty, and staff should be able to:

  • Share a Google Drive document with other Group members

 

About Sharing files in Google Drive

Drive has the ability to create a document (doc, spreadsheet, presentation, form, or drawing) and share it with a large number of people.  Once a file is shared with other users, you can begin to edit the file simultaneously using Google Docs, Google Sheets, or Google Slides.  You can share files with members outside of the University of Connecticut but you will receive a warning message before you do so.

 

How to Share files in Google Drive

  1. Open the document you want to share in Google Drive.
  2. Click the Share button in the upper right-hand corner.
  3. Enter the names or email addresses of people you would like to share the document with.
  4. Click the drop-down next to where you enter names to choose a permission level depending on if you want members to read only or be able to edit and change the file.
  5. If you would like to have different permission settings for each user added click Advanced and choose the permission level using the drop-down next to each user’s name.
  6. Click Done.

 

Keywords: Google Drive, share, files, Group members

Related Articles: How do I use Google Drive with Office files?

Last Modified: 7/17/2017

How do I setup Google Calendar on my mobile device?

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After reading this article student, faculty, and staff should be able to:

  • Setup their Google Calendar on any of the following mobile devices:
    • iOS device
    • Android device
    • Windows phone

 

Note: 

This article applies to built-in calendar apps on your mobile device.  For iOS and Android devices, you also have the option of downloading the Google Calendar app from the App store or Google Play store. For information on how to setup applications made by Google, see How do I use G Suite apps on my mobile device?

 

iOS device

If your Gmail account isn’t set up on your iOS device:

  1. Go to Settings > Calendar > Accounts > Add Account.
  2. Choose Google.
  3. Enter your FirstName.LastName@uconn.edu and press Next.
  4. Enter your NetID Password then press NEXT.
  5. Select Calendar and any other Apps you want your account to use.
  6. Press Save.
  7. If you do not have a passcode setup, press Continue when Passcode Requirement popup.
  8. Enter new passcode and press Continue.
  9. Re-enter your new passcode and press Save.

 

If your Gmail account is already set up on your iOS device:

  1. Go to Settings > Calendar > Accounts.
  2. Choose your UConn G Suite Account.
  3. Press the toggle next the Calendars to enable it.  Green means it is enabled.

 

Android device

If your Gmail account isn’t set up on your Android device:

  1. Open Settings.  Navigate to Accounts > +Add account.
  2. Select Google.
  3. Select Existing.
  4. Login using your G Suite account and wait for your account to sync.
  5. Click on your Google Account under Accounts and make sure that the Calendar is checked off.

 

If your Gmail account is already set up on your Android device:

  1. Open Settings.  Navigate to Accounts.
  2. Tap your Google Account in the list of accounts.
  3. Tap your Google username.
  4. Ensure that the Calendar box is checked so that your Google calendars get synced.

 

Windows phone

If your Gmail account isn’t set up on your Windows phone:

  1. Navigate to Settings.
  2. Under system, choose emails + accounts
  3. Select add an account
  4. Choose Google from the list of accounts.
  5. Enter your firstname.lastname@uconn.edu email into the Email address field, and your UConn Google apps password into the Password field. Click next.
  6. You can then choose to sync email only or email, contacts, and calendar. Once a choice is selected, click sign in and the phone should start syncing your information.

 

If your Gmail account is already set up on your Windows phone:

  1. Navigate to Settings.
  2. Under system, choose emails + accounts
  3. Select your Google account.
  4. Ensure that Calendar is enabled.

 

 

 

Keywords: Calendar, mobile device, Google, G Suite, setup, iOS, Android, Windows phone,

Related Articles: How do I setup Google Calendar on my computer?

Last Modified: 7/17/2017

How do I setup Google Calendar on my computer?

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After reading this article students, faculty, and staff should be able to:

  • Setup their Google Calendar on any of the following operating systems:
    • Windows 8 Calendar
    • Windows 10 Calendar
    • Apple Calendar on Mac OS

Windows 8 Calendar

The Calendar and Mail apps are linked, so if you’ve already set up an account in Mail, it will show up in Calendar as well. If not, you can add it manually in the Calendar app.

 

  1. Open the calendar application.
  2. Point your mouse to the lower-right of the screen and click the Settings gear.
  3. Click Accounts > Add an account.
  4. Click Google.
  5. Login using your UConn G Suite account and click Connect.

 

Windows 10 Calendar

The Calendar and Mail apps are linked, so if you’ve already set up an account in Mail, it will show up in Calendar as well. If not, you can add it manually in the Calendar app.

 

  1. Point your mouse to the lower-left of the screen and click the Settings gear.
  2. Click Manage Accounts > + Add account.
  3. Click Google.
  4. Login using your UConn G Suite account and follow the on-screen instructions.

 

Apple Calendar on Mac OS

  1. Open the Calendar application from the dock.
  2. Click on Calendar in the menu bar.
  3. Select Add Account from the drop-down list
  4. Select Google and click Continue.
  5. Enter a Name for the account as well as a UConn or personal Gmail email address. Then enter the Password and click Set Up.
  6. Make sure Calendar is checked off and select Done.
  7. Your Google Apps account will now appear under the Calendars list to the left of the Calendar. Events can be added and removed from the calendar through both Google Apps and Apple Calendar.

Keywords: Google Calendar, desktop, computer, Mac, Windows, Apple Calendar

Related Articles: How do I setup Google Calendar on my mobile device?

Last Modified: 7/13/2017

How do I import a calendar into Google calendar?

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After reading this article students, faculty, and staff should be able to:

  • Import a calendar saved as one of the following formats into their Google Calendar
    • .csv
    • .vcs
    • .ical

 

Note: 

If you want all these events on an entirely new calendar, you will have to create one separately prior to importing.

 

Import a Calendar

 

  1. Open Google Calendar.
  2. Next to Other Calendars click the drop-down arrow, then Import Calendar.
  3. Click Browse to choose the file you would like to import (.ical or .csv), then click Open.
  4. Select the Google Calendar where you would like to import these events, then click Import.

 

Note:

Recurring events may not be recognized when importing from CSV files. In this case, individual items will have to be readjusted.

Keywords: calendar, import, Google Calendar

Related Articles: How do I export a calendar from Google Calendar?

Last Modified: 7/13/2017

How can I create a shared calendar in Google Calendar?

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After reading this article students, faculty, and staff should be able to:

  • Create a shared calendar in Google Calendar which other group members can be invited to subscribe to

 

Google Calendar

  1. Login to Gmail.
  2. Click the apps symbol   and select Calendar.
  3. In the left pane, click the drop-down menu next to “My Calendars” and click Create new calendar.
  4. In the Create new calendar options you can name the calendar, give it a description, and give it a location.
  5. To share this calendar with specific people, navigate to the “Share with specific people section.”
  6. Enter the email of the person you want to add, choose their permission settings, and click Add Person.  Repeat this for all members you would like to add.
  7. Click Create Calendar to finish.
  8. This shared calendar request will be sent out via Gmail to all members and can be overlaid on everyone’s personal calendar.

 

Keywords: calendar, Google, create, shared

Related Articles: How can I import calendars into Google Calendar?, How can I export calendars from Google Calendar?

Last Modified: 7/12/2017

How do I import a backup onto my desktop email client

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After reading this article students, faculty, and staff should be able to:

  • Import a previously created backup of their emails into any of the following email clients:
    • Outlook for Windows
    • Outlook for Mac
    • Apple Mail 

 

Outlook for Windows

  1. On the main tabs, select File.
  2. On the Account Information page, select Open & Export.
  3. On the Open page, select Import/Export.
  4. In the Import and Export Wizard window, select Import from another program or file and click Next >.
  5. In the Import a File window, select Outlook Data File (.pst) and click Next >.
  6. In the Import Outlook Data File window, click Browse….
  7. Select the .pst file to import and click Open.
  8. Select desired Options and click Next >.
  9. Select the top-level folder, ensure the Include subfolders check box has been selected, choose the location where the .pst file should be imported, and click Finish.
  10. Outlook will import the .pst file to the location set previously. Once complete, Outlook will begin to push the restored file(s) to the Exchange server. If Outlook lags during this time, keep Outlook open and use Outlook Web Access until all data has been uploaded to the server.

 

Outlook for Mac

  1. Open Outlook.
  2. Select File > Import…
  3. Select Outlook Data File and hit the right arrow on the bottom right.
  4. Select outlook for Mac Data File.
  5. When prompted, locate and select the .olm file that was archived in the past.
  6. Outlook should then populate the inbox with the emails that were stored in the .olm file.

 

Apple Mail

  1. Choose File > Import Mailboxes.
  2. Select the source your backup is coming from.  More information about each source appears below the list once an item is select. Some options require that the app you are importing from is active.
  3. If you’re importing messages from a Windows computer, select “Files in mbox format.”
  4. Click Continue.
  5. Click Choose.
  6. Click Done.
  7. The messages are in a new mailbox called Import in the Mail sidebar. You can drag folders and messages from the Import mailbox to new or existing mailboxes, then delete the Import mailbox.
  8. If the email app you’re switching from isn’t listed, click Cancel. Consult the documentation for the other app to learn how to export messages in mbox format (most email apps can). Then import the mbox files.

 

 

Keywords: import, backups, Outlook, Windows, Mac, Apple Mail

Related Articles: How do I backup my emails on my desktop?

Last Modified: 7/18/2017

How do I backup my emails on my desktop?

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After reading this article students, faculty, and staff should be able to:

  • Backup their emails by exporting their email data on any of the following email clients:
    • Outlook for Windows
    • Outlook for Mac
    • Apple Mail

 

Note: 

Backup files of your email are very important and should not be lost. This file is where all of the emails are archived and where you can access them from later. It should be saved somewhere it will not be lost and/or backed up if possible.

 

Outlook for Windows

  1. Open Outlook.
  2. Click file on the top left.
  3. Click Open and Export.
  4. Click import/export.
  5. Click export to file.
  6. Select outlook data file.
  7. Select the folders you wish to view. To select multiple folders, you have to make sure include subfolders is checked and to select the folder they are all inside.  For example, you want inbox and deleted items, so you select the folder at the top.
  8. Finally, select the save location and name of the backup file.

 

 

Outlook for Mac

  1. Select File > Export…
  2. Select which items to sync by checking the boxed next to mail, contacts, calendar, etc.
  3. Click Continue.
  4. Choose a name and place to save the file. Click Save.
  5. Once the emails are archived in the .olm file, they can be imported to outlook in the future.

 

Apple Mail

  1. Select one or more mailboxes, and then choose Mailbox > Export Mailbox.
  2. Choose a folder or create a new folder, and then click Choose.
  3. Mail exports the mailboxes as .mbox packages. If you previously exported a mailbox, Mail does not overwrite the existing .mbox file; it creates a new .mbox file, such as My Mailbox 3.mbox.

 

Keywords: backup, email, Outlook, export, data, Windows, Mac, Apple Mail

Related Articles: How do I backup my G Suite data?, How do I import a backup into my desktop email client?

Last Modified: 7/18/2017

How can I set filters for my incoming emails in Gmail?

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After reading this article students, faculty, and staff should be able to:

  • Set filters for group emails in Gmail in order to label emails you get from particular groups or individuals

 

How can I set filters for my group emails in Gmail?

  1. Login to Gmail and navigate to the settings button  .
  2. On the drop-down menu, click on Settings and then select the Filters and Blocked Addresses tab.
  3. Click Create a new Filter and a box will appear.
  4. In the From field, enter the group email address or individual email address you would like to filter.  Click the magnifying glass  to test the search criteria.
Note:

If you want to filter by individual email addresses and not a group one, you will need to create individual filters for each person. Although you can create filters with multiple email addresses, it will only filter emails from all the email addresses listed and not each email address individually.

 

  1. Click Create filter with this search.
  2. Check the box or boxes for the filtering actions you would like to happen on incoming emails that fit the search criteria.  Some options include putting them in a specific folder or giving them a label.
  3. Click Create filter.

 

Keywords: filter, Gmail, group, emails

Related Articles: How can I forward my email to another account?

Last Modified: 7/12/2017